Verona Solutions
App support
Have a question, found a bug, or need help with a purchase? Email us — someone who works on these apps reads every message and answers.
support@veronasolutions.netSupport for each app
Writing about a specific app? Use its link below and the subject line is filled in for you — it helps us answer faster.
What helps us fix it faster
None of this is required — send what you have and we’ll take it from there. But these four things usually turn a long back-and-forth into a one-day fix.
- Which app, and which device. For example, “NOAA Buoy & Tide Data on an iPhone 14, iOS 18.”
- The app version. It’s shown on the app’s settings or about screen.
- What you tapped, and what happened instead. The steps matter more than the error message.
- A screenshot. Especially for wrong data — it tells us the station, gauge, or species you were looking at.
Answers to the usual ones
I want a refund for a purchase or subscription
Purchases are handled by Apple and Google rather than by us, so refunds have to go through the store you bought from:
- iPhone / iPad: request a refund at reportaproblem.apple.com.
- Android: use your Google Play order history.
If the store turns you down and the app didn’t do what it said it would, email us anyway and we’ll see what we can do.
How do I cancel a subscription?
On iPhone or iPad: Settings → your name → Subscriptions. On Android: Play Store → your profile picture → Payments & subscriptions → Subscriptions.
Deleting the app does not cancel a subscription — it has to be cancelled in the store.
I paid, but the app still shows the free version
Look for Restore purchases in the app’s settings, and check that you’re signed in with the same Apple Account or Google account you bought with. If it still doesn’t come back, email us with the store receipt and we’ll sort it out.
The data looks wrong, or a station is missing
Our marine, river, and tide apps display data published by NOAA, the National Weather Service, and the USGS. When a buoy or gauge goes offline for maintenance, or an agency retires a station, the app shows what the agency is currently publishing — which sometimes means gaps or stale readings.
Email us the station or gauge and a screenshot. If it’s something on our end we’ll fix it; if it’s upstream we’ll tell you what we can see.
Regulations or limits don’t match the current rules
Fishing rules change during the season, and the app updates its rule data over the air. Open the app while you have a connection so it can pull the latest set, then check again.
If it’s still wrong, tell us the species and the water body and we’ll correct it. Always treat the state agency’s own publication as the final word before you keep a fish.
The app can’t find my location
Location has to be granted to the app itself: iOS → Settings → Privacy & Security → Location Services, or Android → Settings → Apps → [app] → Permissions. Apps that notify you as you travel need “Always” rather than “While Using”.
How do I delete my account and my data?
Most of our apps don’t use an account at all — deleting the app removes everything it stored on your device.
For TrailCam Intel, which does have an account, email us from the address the account is registered to and ask us to delete it. We’ll remove the account and its stored photos, and confirm when it’s done.
What does the app collect about me?
Each app’s data practices are listed on its App Store and Google Play listing. If you want a plainer answer about a particular app — what it stores, what leaves your device, and why — email us and we’ll tell you.
I have a feature request
Send it. These apps are small and we ship changes often — a good share of what’s in them started as an email from someone using them in the field.
Still stuck? Write to us
Verona Solutions, LLC — support for all of our iOS and Android apps
support@veronasolutions.netWe normally reply within 1–2 business days, Monday through Friday.